Last Updated: January 1, 2025

This Privacy Policy outlines how Hyvnix Technologies Pvt. Ltd. ("Hyvnix", "we", "our", or "us") collects, uses, shares, and protects your personal information when you interact with our websites (e.g., www.hyvnix.com), products, and services (collectively, the "Services"). This policy does not apply to customer-managed content processed through our infrastructure.

If you're a California resident, please also see our CCPA Notice, which is part of this Privacy Policy.

1. Information We Collect

Information You Provide:

• Account Registration: We collect your name, email, address, company name, phone number, and payment method when you create an account or make a purchase.
• Payment Information: All financial data is handled by trusted third-party processors. We may access limited details like transaction status and billing name.
• Support & Communication: When you contact us, we collect the message content and any attachments.
• User Content: Any content (like scripts, code, or configurations) you upload or generate using our Services may be stored and analyzed to improve service reliability.

Information Collected Automatically:

• Log & Usage Data: Includes IP address, browser type, time zone, device identifiers, access times, and pages viewed.
• Device & System Info: Details about your OS, hardware, and environment for diagnostic and optimization purposes.
• Cookies & Tracking: We use cookies and analytics tools to enhance user experience. See our Cookie Policy for details.

Information from Third Parties:

We may obtain information from affiliates, advertising partners, or linked platforms (e.g., GitHub, Google) with your permission.

2. How We Use Your Information

Purpose	Example	Legal Basis
To provide and maintain our Services	Create/manage your account, provide access to cloud infrastructure	Contractual necessity
To process payments	Process transactions securely via third-party gateways	Legitimate interest
Customer service	Respond to inquiries and provide support	Legitimate interest
Analytics and improvements	Understand user behavior and optimize performance	Legitimate interest
Marketing	Send promotional materials (you can opt-out anytime)	Consent or legitimate interest
Legal compliance	Fraud prevention, law enforcement requests, and audits	Legal obligation

3. How We Share Your Data

• Vendors: Third-party service providers supporting operations, analytics, and customer service.
• Payment Processors: Securely handle financial transactions.
• Marketing & Ad Partners: To serve relevant ads or promotions.
• Business Transfers: In the event of merger, acquisition, or asset sale.
• Legal Authorities: When legally required to do so.
• With Your Consent: When you authorize integrations or referrals.

4. Data Security

We use strong encryption, network security protocols, and access controls to protect your personal information. However, no online platform is 100% secure.

5. Data Retention

Your personal data is retained as long as necessary for service delivery, legal compliance, or dispute resolution. Backup copies may be archived for business continuity.

6. Your Rights (GDPR/CCPA)

You have the right to:

• Access, modify, or delete your personal data
• Object or restrict how we use your data
• Receive your data in a portable format
• Opt out of marketing at any time

For requests, email us at: [email protected]

7. Cookies & Third-Party Links

Hyvnix uses cookies to enhance functionality. External links to third-party websites or services are not covered by this policy. We recommend reviewing their privacy practices separately.

8. Children’s Privacy

Our Services are not intended for children under 13. We do not knowingly collect information from minors. Please notify us if you believe a child has provided personal data.

9. International Data Transfers

We may transfer your data outside your country in compliance with relevant data protection laws. For EEA, UK, and Swiss residents, we rely on Standard Contractual Clauses or equivalent mechanisms.

10. Changes to This Policy

We may revise this Privacy Policy periodically. Significant changes will be communicated via our website or your registered email.

Contact Us

If you have questions about this Privacy Policy or our data practices, reach out to:

Hyvnix Technologies
Email: [email protected]
Website: www.hyvnix.com